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FAQ’s

What is your process?

When you arrive you will be greeted by our bather/receptionist to confirm all of your contact information and get vaccine updates. We want to be able to reach you if we have any questions and when your pet is complete.

You will then meet with the groomer. She will speak with you about your previous grooming history, what type of cut you normally get, and what you would like done that day. She will ask you how you would like their head, face, feet, and body groomed. We want you to be pleased with their look. Then she will feel your pet’s body and let you know if she feels any matting or anything else she may need to ask you regarding your pet’s condition. She will also inquire about their temperament for grooming.

Your pet will then be bathed and groomed. Your pet will be kept in a crate during the grooming process. If you would like a straight-through groom, make certain to pre-arrange this option as it requires a change to the groomer’s schedule. There is an additional fee for this service. The receptionist will call you when your dog is ready to be picked up.

What services are included in a grooming appointment?

Grooming services include a bath, blow dry, full-body haircut, cutting and dremeling of nails, basic ear cleaning, and anal glands, if requested (externally only). Upon request, teeth can be brushed. If requested or if we deem necessary, a flea bath will be applied. An additional fee is added for this service.

What services are included in a bath?

Bathing services include a bath, blow dry, cutting and dremeling of nails, basic ear cleaning, and anal glands, if requested (externally only). Upon request, teeth can be brushed. If requested or if we deem necessary, a flea bath will be applied. An additional fee is added for this service.

How long should I expect for my grooming appointment?

More often, we can complete a proper grooming appointment in three hours for smaller to medium dogs. We will need more time for larger dogs, dogs with double coats, or extra matted dogs. When you arrive, we will speak with you about your dog’s coat, expected time, and specific details regarding your dog’s haircut. If you need to pick up by a particular time, please let us know, prior to booking your appointment or at the time of drop off. We will always accommodate, whenever possible.

What vaccines, documentation, or information do you require for grooming?

For dogs and cats, we require rabies and distemper vaccines. You may bring vet documentation or provide us their contact information to verify your vaccine history. Additionally, we would like to understand your pet’s temperament and history with grooming.

Do you provide haircuts, without a bath?

We do not provide full haircuts without a proper bath at The Sudsy Puppy, prior to grooming. We can only achieve a clean and professional look with this procedure. If not bathed just prior to grooming, their coats could pick up additional dirt or debris, which affects the overall look of the groom. There is also the potential to damage the groomers’ equipment if used on a dirty coat.

What if my dog is matted?

This is the most common issue we find with pets that are not routinely groomed or brushed on a very regular schedule. Some breeds are more prone and will still develop mats but regular grooming and brushing are a significant help. Matting is a serious issue for your pet. It can be unhealthy and quite uncomfortable for them.

Mats are often hidden behind ears, under their arm pits, under the tail, or beneath a “skirt” if your pet’s coat has one. Mats can trap moisture, tightly against the skin, allowing bacteria to grow or skin irritations to develop. Matting can also hide other conditions such as hot spots, dermatitis, sores, scabs, redness, cuts, or other irritations. This is uncomfortable and unhealthy for your pet.

In order to alleviate this issue, we must attempt to brush and comb out these mats before and after bathing. If the matting is not too severe, we can accomplish this without shaving them out of their fur. However, if they are too severe, it is actually more painful to continue to pull on their fur, trying to comb them out. We may have to shave them, in certain situations. We cannot, however, leave the mats in and shampoo over them, as that will exacerbate the situation.

When you arrive for your grooming appointment, you will meet directly with the groomer. The groomer will assess your pet’s condition and discuss the potential outcomes of the groom.

How often should I groom my pet?

At a minimum, you should groom your pet four times a year, at least each season. However, there are significant benefits to grooming every six to eight weeks. They include:

  • Improved skin and coat
  • Less matting makes for an easier experience for your pet
  • Frequent visits reduces the stress level for your pet because they are more familiar with the process
  • Reduces shedding
  • Maintains the shape of their face, feet, and ears
What if I want an adjustment to my pet’s look?

We absolutely want you to exceed your expectations regarding your experience with The Sudsy Puppy and our highly-experienced staff. We will always ask you if you are pleased with your experience and your pet’s haircut. If, however, you find within a few days, you are not 100% satisfied, we respectfully request you let us know within 48 hours. We would like the opportunity to make any reasonable adjustments to their look.

Do you groom cats?

We do groom cats. We have limited availability so planning ahead is essential. We take only one cat per day to reduce the stress level for the cats. We will groom, bathe, and brush cats 12 years of age or under. We will ask you regarding your cat’s previous experience grooming and their temperament. We do not work with sedated cats. If your cat does not have the temperament for grooming, we reserve the right to discontinue services for the protection of the groomer and your cat’s anxiety level and overall health.

I work a long day. Do you offer taxi service?

We do offer drop off service. This must be pre-arranged. The fee starts at $25 and will depend on the drop off location. You will need to leave a key at drop off and sign a release.

Other Sudsy Puppy Etiquette:
  • We respectfully request one full business day to cancel appointments. We have a limited amount of clients we can accommodate on any given day. The groomers depend on each and every appointment
  • No-shows will be required to put a credit card, on file, for future grooming appointments
  • Dogs should be leashed at all times
  • Cats should be brought in a crate
  • Dogs must be walked prior to entering the spa
  • Unless prior arrangements are made, your pets should be picked up within 30 minutes of the call that they have completed their appointment